General Inquiries

Q: What is the best way to buy the records and merchandise in Hujan! Rekords catalog?

A: You can visit ou Store page or send us an email to hujanrekords@gmail.com with this format:
Name:
Full Address:
Phone Number:
Products:
Detail products: (size/color/deluxe/bundle/etc)
Quantity:

Q: My Download Code doesn’t work, what should I do??

A: If your download code doesn’t work, send an e-mail to support@hujanrecords.com, tell us what album you purchased, and we will help you out.

Q: Do you ship internationally?

A: At the moment we only accept orders from Indonesia, for overseas order please email us.

Q: Do you accept Paypal?

A: No, we only accept Bank transfer.

Q: What is the best way to contact Hujan! Rekords?

A: You can visit our contact page and send us an email.

Q: Do you accept Demos?

A: Yes, we have a submission page for you to get your music to us in the most direct way possible. Just don’t be shy to send us your demo (and profile too). We do listen to every demo we receive, but due to the amount of time and resources it demands, we are not able to personally respond to every submission. We will contact you if we’re interested in what you’ve sent. Thank you! <3

Q: I have a question not answered here, who do I talk to?

A: hujanrekords@gmail.com



Wholesales & Publications

Q: I’m running a Distribution Store/Records Shop, how can I get Hujan! Rekords releases in stock?

A: You can send us an email to support@hujanrecords.com with a subject “Wholesales.”

Q: I’d like to use a song by one of your artists in a Film/Commercial/Compilation/etc. Who should I contact?

A: Please send an email to support@hujanrecords.com with your specific subject, please be sure to include detailed information about the project and the specific track(s) you are interested in.

Q: I’m an Radio Station Music Director and I want to Play Hujan! Rekords releases on my Show. Who do I need to contact?

A: You can send an email to support@hujanrecords.com with a subject “Airplay.”



Shipping & Returns

Q: What is the Shipping & Delivery Policy?

A: Shipping prices are calculated based on the weight of your package and your location. To get an exact quote, place the desired items in your cart and proceed to checkout, enter your location to see what shipping would cost for you.

All orders placed through our store are shipped via JNE Reguler service.

Orders are usually shipped within one or two business days after they’re placed (excluding pre-orders).

Orders placed on Fridays after 5 pm will be shipped at the beginning of the following week. Once your package is in the hands of JNE, estimated times range between 3-4 business days. At peak periods it can take longer than a few days for orders to ship.

Q: What is your Return/Exchange/Cancellation Policy?

A: If for whatever reason you are not satisfied with the contents of your order, and they are not visibly damaged or worn, you may send them back to us for a full refund. Initial shipping costs, and costs to ship the package back to us cannot be refunded. If you haven’t damaged or worn the item, we’ll be happy to work something out.

If you’ve ordered the wrong size or color of something, the wrong size, or the wrong products, etc, and would like to return or exchange it, you’ll have to cover the shipping cost. Please email us at support@hujanrecords.com with the subject what you’d like to return/exchange and we’ll let you know what the shipping fee will be.

If you’re looking to exchange an item, we’ll have to make sure the item you’d like to exchange for is in stock. Once we’ve received your return in our office, we’ll refund you in full. For exchanges, we’ll send out you’re exchange upon receiving payment to re-ship your new item. However, we will have to ask that you pay for the shipping costs to return the original package, and to ship the new one. Remember, you have 3 days since the package arrive to report

If you would like to cancel your order at any time prior to it being shipped, send an email to support@hujanrecords.com with your order number, and we will cancel and refund your order.We’ll promptly refund you in full.

Q: How if the package you ship got broke on their way?

A: You have 3 days since the package arrive to report and refund your broken package, and send your complains to our email support@hujanrecords.com and also you have to attached the image of your broken package.

Q: How if my package has not arrived due to the estimate time from the expedition?

A: Please complain to our email support@hujanrecords.com if your package has not arrived due the estimate time.

Q: My order hasn’t shipped yet, what’s up with that?

A: Though we do our best to ship orders in a timely and secure manner, random and unexpected events can sometimes lead to slight delays. If your package hasn’t shipped within 10 business days after it was placed, send an email to support@hujanrecords.com with your order number, and we’ll look into it for you.

Q: How can I track my package?

A: As soon as your order ships, you will be notified via email with a JNE tracking number. You can use this number to track your package on the JNE website.



If you are having problems placing an order or with an order you received please contact us at support@hujanrecords.com. Our online customer service hours are Monday – Friday 10:00am to 5:00pm. Please allow up to 24 hours for a response to your inquiry. Emails sent during non-office hours will be handled on our next business day.